Shipment Terms and Conditions

Please inspect your shipment for any sign of damage or shortages before signing the carrier's freight bill. If your shipment appears damaged, or otherwise does not meet your expectations, please contact TCP Customer Service at yourcustomercare@tcpi.com or 800-324-1496.

Returns Policy Amended May 2018

All requests to return product must be submitted to TCP Customer Service or entered in SalesNet and should be accompanied by proof of purchase information. All return requests must be approved as evidenced by final issuance of a Returns Authorization. In addition, where freight is allowed, a call tag or return account number will be issued with freight instructions. Failure to follow those instructions may result in additional charges. Goods that are returned to TCP without prior approval will be refused, with no credit issued. Product must be returned within 90 days of the original ship date on a quarterly basis each April, July, October and December. The request must be submitted prior to the end of the calendar month noted. However, the following items are not eligible for return or credit (regardless of date of purchase):

  • Special order products - Including, but not limited to, clearance items, inventory sale items, custom quotes, or special discounts.
  • Custom items - Products that are built-to-order or private label.
  • Linear Fluorescent Fixtures - Products that comprise TCP's linear fluorescent fixture product offering, excluding Quick Ship items.
  • Discontinued items - Products discontinued as of the requested return date.
  • Obsolete products - Products classified as obsolete as of the requested return date.

All products must be returned via TCP approved freight methods within 30 days of obtaining a Return Authorization (RA). TCP reserves the right to cancel the RA after 30 days. If the product is not returned within 30 days, a new RA must be obtained. All returns are subject to TCP inspection and approval. All returns must be properly packaged and shipped to protect the value of the returned products. All items must be returned in saleable condition, packed in the original box with sufficient packaging materials. TCP reserves the right to deny warranty coverage or issuing credits for any damage on returned product caused by failing to pack or ship properly. Upon product return, TCP will issue a credit for the qualifying items that are returned in approved condition. TCP will not accept unauthorized returns or freight collection returns and will return those at the buyer's expense. Destroy-in-field (DIF) credits will be issued at the sole discretion of TCP. TCP will advise in advance of these situations. The buyer must use any issued credits within one year of issuance.

Freight Terms
Orders of $750.00 or more that qualify for a freight allowance will be shipped prepaid, F.O.B. Origin via ground transportation within the continental United States. All orders that do not qualify for a freight allowance will be shipped prepaid and add or collect. The purchaser is responsible for any additional transportation costs including, but not limited to, lift gate and home delivery charges. TCP reserves the right to select the carrier and method of shipment. 

All HI & AK customers are PPD $750 to the port; then Collect from the port to the customer.


This Shipment Terms and Conditions policy may be modified at any time without notice.